Refund Policy
Dodopen Course Refund Policy
Effective date: July 3, 2026
This Refund Policy explains when refunds may be available for digital course purchases made through Dodopen Course. Because our products are digital and may be accessed immediately after purchase, refund requests are handled carefully in line with consumer protection rules and PayMongo checkout expectations.
1. Standard Refund Window
Unless a longer period is required by law in your jurisdiction, you may request a refund within 14 days of purchase if you have not significantly accessed, downloaded, or consumed the purchased content.
2. Digital Access Exception
Where applicable law allows, refund eligibility may end once you have accessed substantial portions of the course, downloaded restricted materials, or otherwise benefited from the digital content in a way that would make a refund unreasonable.
3. How to Request a Refund
To request a refund, provide your order details, the email address used at checkout, the course purchased, and the reason for the request. Submit your request through the support channel shown in your account or checkout flow.
4. PayMongo Transactions
If your purchase was processed by PayMongo, PayMongo may assist with the refund workflow or act as merchant of record for the transaction. We may coordinate with PayMongo to review the request, issue the refund, or provide transaction records as needed.
5. Non-Refundable Cases
Refunds are generally not granted for accidental purchases after substantial course access, policy violations, fraudulent use, unauthorized chargeback attempts, or requests made outside the applicable refund window, unless required by law.
6. Chargebacks
If you experience a billing issue, please contact support before initiating a chargeback or payment dispute. Unresolved chargebacks may result in temporary account restrictions while the dispute is reviewed.
7. Processing Time
Approved refunds are typically processed back to the original payment method. The time it takes for funds to appear in your account depends on your payment provider and financial institution.
8. Mandatory Consumer Rights
Nothing in this policy limits any statutory rights that cannot be waived under applicable consumer protection laws. If your local laws provide additional refund rights, those rights will apply.
9. Changes
We may update this Refund Policy from time to time. The most current version will always be posted on this page.
10. Contact
For refund questions, contact the support channel provided in your account or checkout flow.